FAQ's

Yes, you need to post us your original pen-signed prescription unless your veterinarian has emailed us directly with your prescription. In which case, the posting of your script with be facilitated by your veterinary practice.

Please post your original pen-signed prescription to:

PetPA
PO BOX 11216
Palm Beach 3151
Papamoa

We can dispense your initial medication order if you email us a digital copy of your pet's prescription. However you are then required to post the original pen signed prescription to us directly at:

PetPA
PO BOX 11216
Palm Beach 3151
Papamoa

If your script is still owing to us, we are unable to dispense any repeats.

Yes. We can dispense on a prescription straight away if it is emailed to us from your veterinary practice. If it is from your veterinary practice directly, you do not need to post us your original copy. This will be facilliated by the veterinary practice.

We cannot dispense repeats on a digital prescription unless:

1) You have mailed us your original pen-signed prescription

2) Your veterinary practice has emailed us directly with your prescription

Yes. We can dispense repeats as long as your veterinarian has emailed us your prescription directly. Please select "Prescription on file" when ordering your repeats.

No. A written prescription from your veterinarian is required so we can dispense medication for your pet. The prescription has your pet's details, the medication dose and frequency, as well as the duration that your pet requires the medication.

Our range of products and those available for supply by the pharmacist is always growing, but if there is a product you can obtain from your regular veterinarian that is not listed on our website, then let us know as it may be able to be sourced for you at a competitive price - just call us on 0800 473 872 or email us at info@yourpetpa.co.nz.

Yes. When purchasing prescription medication through PetPA you know that:

• All prescription medication supplied is sourced from New Zealand veterinary wholesalers. They are Prescription Animal Remedy (PAR) Class 1 - For use under the authority or prescription of a veterinarian.
• All prescription medication available is registered pursuant to the ACVM Act 1997.
• We are operating under an approved operating plan from Ministry for Primary Industries and as such have strict rules to follow.

We find that most veterinarians in New Zealand are usually more than happy to write a prescription. If your vet is unwilling to write a prescription, then you can try to find another vet in your area who is happy to write prescriptions. Your pet will require a full consultation with the new vet before they can write a prescription.

If you're still having trouble, then please email us at info@yourpetpa.co.nz or call us on 0800 473 872 and we can help you find a vet in your area that will write prescriptions after a consultation with your pet.

A prescription is valid for the period outlined by the prescribing veterinarian or until all the repeats on the prescription are used up, whatever comes first.

If your vet has not included repeats, or has specified “no repeats”, then the prescription is valid for one supply only and we will need a new prescription for your next order.

No, since a prescription is only valid for the period stated by the prescribing vet, your vet cannot write an "ongoing" prescription. Furthermore, we are only allowed to supply up to the quantity that your vet authorises on the prescription. Once we have supplied what your vet authorises on the prescription, we will need a completely new prescription to provide more medication.

If your vet has authorised one (1) repeat, this means that they are authorising the initial quantity (i.e. 1 bottle), plus one repeat – therefore there are two supplies (i.e. 2 bottles) in total.

For the vast majority of our clients, we hold their repeats, so that they don’t have to keep posting in the original prescription prior to every repeat order. This helps to reduce cost and speed up the process of ordering repeats.

to place an order for a repeat, navigate to the correct medicaiton on our website and select the option "Prescription on file". Then complete your order.

Yes. The repeat prescription is your property, so if you want it returned, our pharmacist has a professional obligation to facilitate this. You may be charged for the cost of return postage, if required.

No, only the named product on a prescription may be supplied. If you wish to obtain a different medicine for your pet then we will need a new prescription from your vet.

PetPA Pharmacy requires original pen signed prescriptions. If your vet only emailed the prescription to you, then please request that they post the original pen signed prescription to us directly.